Frequently Asked Questions

1. How can I contact you?
2. Shipping and Handling Charges
3. Delivery Information
4. How do I contact the Ozdust Boutique Online?
5. My merchandise was damaged when I received it, what do I do?
6. Can I exchange an item for another item?
7. Can I cancel my order?
8. International Orders

Answers...

1. How can I contact you?

   You can contact our store manager via the information on our contact us screen.

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2. Shipping and Handling Charges

   Shipping and Handling charges are automatically calculated for you when placing an order. Handing costs may vary depending upon the special packaging needs of your order. Shipments are subject to stock availability.

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3. Delivery Information

   Please allow up to 14 business days for your order to be delivered. 

   All parcels are sent using Royal Mail 1st class standard delivery therefore no tracking information is available. 

   If you require a delivery by a specific date or need tracking information(these will incur additional charges), please e-mail us at orders@wickedmerch.co.uk to request additional shipping charges.

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4. How do I contact the Ozdust Boutique Online?

   E-mail us at orders@wickedthemusicalstore.co.uk. Please include your full name, e-mail address, and your order number (if applicable) in your e-mail query.

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5. My merchandise was damaged when I received it, what do I do?

   Defective or damaged products may be returned within 15 days of the invoice date. Replacement will be for identical items only. If the defective or damaged item is no longer available, a credit will be applied for the item plus that item's shipping and handling charges to the credit card that the order was place under.

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6. Can I exchange an item for another item?

   We want to make sure that you enjoy your WICKED merchandise. If you are unhappy with your item or its particular size, please email us at orders@wickedthemusicalstore.co.uk. We will honor an exchange for the same item or any item that we carry that is of equal or lessor value, provided that stock is available. Unfortunately, we cannot exchange an item for one that is more expensive by simply charging your card again for the difference. We are only authorized to charge your credit card for your original order total that was approved. Additionally note that once an order is charged to your credit card your credit card information is erased from our records to protect you. Please note that ALL Sales are FINAL; No refunds.

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7. Can I cancel my order?

   All orders are final. If you need to cancel your order please let us know as soon as possible. Your order cannot be cancelled after it has been processed and shipped.

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8. International Orders

   We are able to ship orders internationally (except glitter globes).  If you require international delivery, please e-mail us at orders@wickedmerch.co.uk stating what you would like to order and to which country it needs to be sent.  We will then contact you back with a shipping quote and instructions on how to place your order.

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